SHIPPING POLICY – GOTALY

Last updated: October 24, 2026

At Gotaly, we aim to provide a clear and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop at https://zirelovar.store.

1. Shipping Destinations

Gotaly offers worldwide shipping, subject to product availability, shipping carrier coverage, destination restrictions, and applicable laws.

Orders may be fulfilled and shipped from different warehouses depending on product availability and the delivery destination.

Some products in the same order may ship separately or arrive at different times if they are dispatched from different warehouses.

If a destination cannot be served or an order cannot be fulfilled, we will contact the customer to discuss the available options.

2. Order Processing Time

Orders generally require 1–3 business days to be processed before shipment.

Processing time includes order verification, preparation, and handling before the package is dispatched.

Business days exclude weekends and public holidays where applicable. Processing may take longer during periods of high order volume or when additional verification is necessary.

Order processing time is separate from the estimated shipping and delivery time.

3. Estimated Delivery Time

Our estimated delivery time is 7–15 business days after dispatch, depending on the destination, shipping carrier, warehouse location, customs procedures, and local delivery conditions.

These delivery estimates are provided for guidance and are not a guarantee of delivery by a specific date.

Actual delivery times may vary because of circumstances such as customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our reasonable control.

Where a delay occurs, Gotaly will notify the customer by email when we become aware of the delay and have relevant information to share.

Any mandatory delivery deadlines and consumer rights under applicable law will continue to apply.

4. Shipping Costs

Shipping costs vary depending on the destination and the order details.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase, where the checkout supports the relevant calculation.

Customers should review the order summary carefully before submitting payment.

Any shipping charges or other costs that must legally be disclosed before purchase will be communicated in accordance with applicable law.

5. Order Tracking

Tracking is provided for every order.

Once an order has been dispatched and tracking information is available, Gotaly will send the tracking details to the email address provided at checkout.

Tracking updates may take some time to appear after dispatch. The frequency and accuracy of updates depend on the shipping carrier and its tracking system.

If tracking information does not update for an extended period or appears incorrect, customers may contact us at novabuitrago@gmail.com for assistance.

6. Multiple Shipments

Because Gotaly uses multiple warehouses, products purchased in a single order may be shipped in separate packages.

When this occurs, each shipment may have its own tracking information and delivery timeline.

Customers should review the tracking details provided for each package before reporting an order as incomplete.

If an item appears to be missing after the relevant shipments have been delivered, please contact us so we can review the order.

7. Customs Duties, Import Taxes, and Fees

Gotaly intends to include applicable customs duties and import taxes in the pr